Client responsibilities
4. What clients must provide
Clients are responsible for providing clear, accurate and complete information. This may include full passport scans, nationalities, residence country, marital status for both partners, previous marriage documents, travel dates, arrival and departure times, witness needs, certificate-use country, receiving authority, written requirements and deadlines.
Clients must not hide previous marriages, name changes, document problems, expired passports, missing originals, authority instructions or urgent deadlines. A route can only be planned realistically when the facts are accurate.
Clients are responsible for bringing original documents when required, responding on time, checking names and spellings on documents, reviewing instructions, confirming deadlines and paying agreed fees or third-party costs on time.
5. Document review does not guarantee acceptance
Document pre-check is a practical review based on the scans and information provided by the client. It helps identify likely issues and plan the route. It is not a government approval, not a legal opinion and not a guarantee that an authority, notary, embassy, visa office, UAE authority, employer, insurer, bank or civil registry will accept the document packet.
Final acceptance always depends on the relevant authority and the exact document submitted at the time of review or submission.
6. Same-day and urgent service limits
Same-day or urgent routes may be possible for some prepared couples, but they are never automatic. Urgent timing depends on document readiness, witness availability, official working windows, travel timing, translator or notary availability, public holidays, authority workload, courier availability and the nature of the certificate-use route.
If documents are missing, unclear, unauthenticated, untranslated, inconsistent or sent too late, the route may require additional time. We may recommend a backup day or delay the route if a same-day plan would be unrealistic.